by Stephen Neff | Dec 22, 2020 | Uncategorized
By almost any standard, when I met Pam she could have passed as a typical single mom. She was in her early 40’s, articulate, had an air of confidence that was attractive (in spite of circumstances), and would have moved mountains to care for her daughter. By nature,...
by Stephen Neff | Nov 12, 2020 | Uncategorized
Let’s be real for a moment. There is nothing normal about the environment of a typical hospital or clinic. It is — for good reason — sterile, cold and, thanks to COVID-19, increasingly impersonal. Even so, in acute moments there is no acceptable alternative. A...
by Stephen Neff | Aug 31, 2020 | Uncategorized
It wasn’t called “social distancing,” but long before Covid-19 began taking its toll, many sectors of the healthcare ecosystem were becoming much less personal in nature. Not so for the nurses. Talk to a nurse today and you’ll hear accounts of doing whatever it...
by Stephen Neff | Jul 8, 2020 | Healthcare Innovation
For at least three-and-a-half decades now, the subject of changes in healthcare has been a hot topic among healthcare stakeholders in the United States. At times these conversations have flirted with the idea of innovation. But at no time in my memory has...
